Close CRM Pricing (2026): Plans, Calling Costs by Country and What 1–5 Users Pay

On the same Close Growth plan, five reps calling Australian mobiles run up about five times the usage bill of five reps calling US numbers, because calls, texts and phone numbers are billed on top of the per-user seats at rates that vary by country. Here are those rates for the US, UK, Canada and Australia, how Close turns them into a bill, and what one to five users pay a month, as of September 29, 2026.

What do calls, texts and phone numbers cost in the US, UK, Canada and Australia?

Calling a US or Canadian number costs $0.014 a minute at Twilio’s list rate, a UK mobile $0.0305 and an Australian mobile $0.075, before Close rounds each call up; a number costs $1.15 a month in the US and Canada, $2.50 in the UK and $8.25 in Australia, the prices Close’s Add Number dialog showed on September 29, 2026. Close’s help says it bills calls, texts and numbers at Twilio’s pay-as-you-go prices, so what you pay depends on which country you call and which number you call from. Its help also says a number’s price depends on the country and type, but the dialog, which shows the monthly price before you commit, gave one price per country and no choice of local, mobile or toll-free. Close’s pricing page only says most outbound calls are “around $0.02/minute” and numbers start at “about $1/month,” below the $1.15 its own dialog showed for US and Canadian numbers.

Calls and texts: Twilio’s list prices in US dollars (its voice pages say “Pricing current as of August 2026”), which Close says it applies, read October 2, 2026. Numbers: the monthly price and requirement Close’s Add Number dialog showed in our 14-day trial account on September 29, 2026; nothing was requested or bought. For comparison, Twilio’s number price list gives $1.15 for US and Canadian local numbers ($2.15 toll-free); $1.15 local, $2.50 mobile and $2.70 toll-free in the UK (its UK voice page says $3.50 for local); and $3.00 local, $8.25 mobile and $20.00 toll-free in Australia. The UK and Australian prices Close showed match Twilio’s mobile rates, but the dialog doesn’t name a number type.

• Which numbers can text. Twilio’s SMS pages list texting rates for US and Canadian local and toll-free numbers and for UK and Australian mobile numbers; its number price list marks Australian local and toll-free numbers as not SMS-enabled.
• Rates that differ. Twilio’s US and Canada pages list higher rates for calls to Alaska ($0.0945 a minute) and Canada’s Yukon Territory ($0.1525). Calls to the UK from Australian numbers and from most US and Canadian numbers get the UK rates above; Twilio charges $0.2293 a minute to UK landlines and $0.4730 to UK mobiles when the calling number is on its “surcharged” list (mostly other countries’ codes, plus a few +1 area codes such as Alaska’s 907), and $0.32 a minute to some UK mobile ranges it files as “Mobile - Other.”

In our trial, the Add Number dialog asked for identity documentation before any UK number, without naming a number type, and for a paid plan before any Australian one, a requirement none of the Close help articles in our sources mentions (our trial notes above).

For the UK, Close’s calling-setup help says mobile numbers need no documentation while local numbers do. Twilio’s UK rules, which that help points to, ask individuals for a government-issued ID or passport for local and mobile numbers alike, and ask businesses for no documents (a local number needs a UK business address).

For Australia, Close’s help says local and mobile numbers both need documentation. Twilio asks for an Australian address with proof such as an ASIC company extract for a local number, or company registry documents and a business address anywhere for a mobile one, and notes that KYC requirements for Australian mobile and toll-free numbers will be updated under the government’s Scam Prevention Framework.

You submit documents in Close as a Regulatory Bundle, Twilio reviews it, and Close says that takes a few hours to a few days; where proof of address is needed, the address has to match the number’s area code.

What does one call cost once Close rounds it up?

Each call is rounded up to the next whole minute and cent, so a one-minute call to a US number at Twilio’s $0.014 rate costs $0.02, about 43% more than the unrounded rate; short calls cost the most per minute. Close’s help states the rounding rule for “all phone calls”; applying it call by call is our reading, and it’s what makes Close’s “around $0.02/minute” add up.

Cost of one outbound call: Twilio’s per-minute list rate (table above) × billed minutes, rounded up to the next cent. Our arithmetic from rates checked October 2, 2026. A 70-second call is billed as 2 minutes (Close’s example).

On two-minute calls the rounding matters less: three reps making 1,000 two-minute calls each to US numbers pay $90 instead of $84 unrounded. Twilio’s help says calls that end busy or unanswered aren’t charged on Twilio’s own accounts, but a call answered by voicemail is; Close doesn’t say whether its billing follows the same rule, so check your first usage invoice before you count only the calls that connect.

• Your own number as caller ID. Calls are billed by that number’s origin: with a US number as caller ID, a call to Australia is billed at the US-to-Australia rate.
• Texts. One unit holds 140 characters of English letters, but as few as 33 with emoji or other scripts, and each is rounded up to the cent (so a US text at $0.0083 comes to $0.01 per unit, by the same reading). Close doesn’t send texts between numbers from different countries (the US, Canada and Puerto Rico excepted), so texting a UK or Australian prospect means renting a number there. Close doesn’t say whether it passes on the carrier fees Twilio adds to US texts ($0.0035–$0.005 per outbound text) and Canadian texts ($0.0064–$0.0087).
• A2P 10DLC (texting US numbers). Registration is required, and Close’s help and Twilio’s fee page give different amounts. Close’s help lists one-time fees of $4 for a low-volume brand (under 6,000 messages a day) or $44 above that, plus a $15 campaign verification fee, then $1.50 a month ($10 above 6,000 message segments a month). Twilio’s page says fees rose on August 1, 2025: $4.50 for a low-volume brand or $46 for a standard one, the same $15 vetting fee, and a monthly fee set by campaign type ($1.50 for a low-volume mixed campaign, $10 for a standard one). Close doesn’t say which amounts it bills.

Less common charges: a forwarded call is billed as two calls and a transfer inside Close as at least three, and MMS (US and Canada only) costs $0.03 sent and $0.01 received. Close’s help lists SMS in ten countries, including these four, while its pricing page says “over a dozen.”

How do Close’s prepaid usage balance and $100 spending limit work?

Calls, texts, number rentals and Call Assistant’s transcription all draw on one prepaid usage balance, which Close refills from your card in Auto-Recharge steps up to a Monthly Spending Limit that it sets to $100 by default. Close’s help doesn’t spell out what happens when a team reaches the limit; it tells teams that run out of usage credits before the month resets to raise it, and to set Auto-Recharge so calls and texts continue without interruption.

• Who passes $100. At 1,000 two-minute calls per rep a month with one number each, three reps calling US numbers use $93.45, four use $124.60 and five $155.75; three reps calling UK or Australian numbers pass $100 as well, and Call Assistant would add $120 of transcription for the three US reps. A single user making 300 calls a month stays inside the limit in every country: $10.15 for US or Canadian numbers, up to $23.50 for UK ones and $26.25–$53.25 for Australian ones, where the number alone is $8.25. Every team example comes within $7 of the limit or passes it.
• Top-up size. Auto-Recharge only sets how much each top-up charges your card; Close suggests 20–25% of your monthly limit to avoid many small charges.
• Numbers. A number is charged the moment you add it and renews monthly. If you remove it, or the user it belongs to, it isn’t renewed and, after a short grace period, can’t be retrieved. Routing, phone menus and round robin add no markup.
• Invoices. Usage is invoiced separately from your plan.

What do Close’s per-user plans cost, and what’s held back until Growth?

Seats cost $9 to $139 per user a month billed annually, or $19 to $149 monthly, and Growth is where the outbound automation starts: workflows with email, SMS and call steps, the Power Dialer, bulk email and sending limits. Solo and Essentials can still make calls and send texts; they just can’t automate them.

Prices and features checked October 2, 2026 on Close’s pricing page (plan cards and plan comparison table), in US dollars per user per month, excluding taxes. Close changes pricing often.

Annual billing saves 53% on Solo and 29% on Essentials, but only 9% on Growth and 7% on Scale ($10 a seat a month). Annual plans can’t be downgraded or canceled until the term ends, and Close’s refund promise and its terms disagree (see below), so on Growth or Scale that $10 a seat buys the freedom to drop seats in any month. One gap in Close’s table: it gives connected email accounts as 3 or 10 without saying whether that’s per user or per organization. If you plan to send cold email at volume from many mailboxes, a dedicated sender alongside the CRM may fit better; start with how many emails a mailbox can send a day, then what Instantly and lemlist offer for email-only or multichannel sending.

What does Close cost a month at 300, 3,000 or 5,000 calls to US, UK or Australian numbers?

At 300 calls a month, a solo founder on Solo pays about $29 on monthly billing when calling US or Canadian numbers; at 3,000 and 5,000 calls, three and five reps on Growth pay about $420 and $701. Calling UK or Australian numbers costs more, most of all mobiles, and an Australian number is $8.25 a month against $1.15 in the US (Twilio’s call rates checked October 2, 2026; Close’s number prices as its app showed them on September 29, 2026).

Monthly totals on monthly billing, in US dollars, excluding taxes, from the prices above (seat prices and call rates checked October 2, 2026). Seats billed annually cost $10 less per seat a month on Solo and Growth, so subtract $10, $30 or $50. Assumes every call lasts one to two minutes, so Close bills it as 2 minutes; one number per user at the price Close’s Add Number dialog showed on September 29, 2026 (US or Canada $1.15, UK $2.50, Australia $8.25, which needs a paid plan before Close fulfills the request); outbound calls only, no texts, no carrier or A2P 10DLC fees. Call Assistant: $50 plus $0.02 for each of the 2 transcribed minutes per call. These are worked examples, not benchmarks.

To estimate your own month, add your seats, your calls times the cost of one call at your usual length (per-call table), one number per user, and Call Assistant if you want it. Country can matter more than seats: for a five-rep team calling mostly Australian mobiles, calls ($750) cost more than the Growth seats ($545 monthly).

What do Close’s AI credits cover, and when do you pay for more?

Every plan includes a monthly pool of AI credits, 500 per user on Solo up to 2,000 on Scale and capped at 10 users, and only Chloe’s voice agents, Enrichment and Auto Updates draw on it. Close’s Notetaker, Chloe Chat and AI Search are free on every plan, and from Growth so are lead and email-thread summaries, AI rewrite and Suggested Actions; they keep working when the pool is empty.

• When credits run out, voice agents, Enrichment and Auto Updates pause until more credits are added; calls already in progress finish. Credits reset each billing month and don’t roll over, and they’re shared by the whole account, with no per-user limits.
• Voice agents cost twice over. A Chloe voice-agent call uses AI credits and is also billed telephony at the same per-minute rates as your reps’ calls. Close’s plan table lists Chloe’s batch calling on every plan. Close says there’s no global credit cap or per-agent limit; to stop an agent spending credits, you deactivate it or remove it from workflows.
• Buying more. AI Credit Subscription plans start at $20 for 1,200 credits a month and $100 for 7,000. Upgrading a tier charges its full price at once, with no proration; downgrades wait for the next billing cycle.
• Enrichment: usage balance or AI credits? Close’s usage-costs article bills it at $0.05 per enriched field from your usage balance, while its AI Credits article lists it as a credit-based feature. During a trial, Settings > AI Credits shows usage by feature, so check there which one applies before you enrich in bulk.

What does Close’s 14-day free trial include, and what happens when it ends?

The trial lasts 14 days, needs no card and comes with $5 of calling and enrichment credits; if you don’t subscribe, Close pauses the account and keeps your data for a limited period before deleting it. Close’s AI Credits article adds a fixed 1,000 AI credits for trial accounts, whatever the number of users, which don’t carry over when you upgrade.

In our own trial account (September 27, 2026), the plan page read “Plan during trial: Scale,” Close’s top tier, so check which features you’d lose on the plan you’d actually buy (our September 27 notes from Close’s trial). One trial limit shows up only in the app: on September 29, 2026, the Add Number dialog said Close needs a paid account before it fulfills Australian number requests, so a team that wants an Australian number can’t get one until it subscribes (screenshot above).

• Refunds. The pricing page offers a 30-day money-back guarantee (“Get a full refund, no questions asked”), while Close’s terms (updated October 31, 2025) say “All fees are non-refundable.” Get the guarantee confirmed in writing before you pay for a year.
• Changing plans. Monthly plans can be upgraded, downgraded or canceled at any time. Annual plans can be upgraded, but downgrades and cancellations take effect at the end of the term. Upgrades apply immediately with a prorated charge.
• Price changes. Close’s terms promise at least 30 days’ notice, in the app or by email.

How we researched this and built the estimates

Sources, all first read on September 29, 2026 and opened again on October 2, 2026: Close’s pricing page (plan cards, FAQ and the full plan comparison table), six Close help-center articles (usage costs, usage balance, AI credits, plans and billing, calling setup, regulatory bundles) and Close’s terms of service; Twilio’s voice and SMS price pages for the US, UK, Canada and Australia, its downloadable voice and number price lists, its UK and Australian number regulations and two of its help articles (A2P 10DLC fees and call statuses). First-hand input comes from Close’s 14-day trial in our own account, on two days. On September 27, 2026, an AI browser assistant working in the owner’s account, with no mailbox or phone number connected, recorded that the trial runs on Scale. On September 29, 2026, the owner opened the Add Number dialog for the US, Canada, the UK and Australia and recorded each country’s monthly number price and any requirement shown before a request; the page’s totals use those prices, and Twilio’s list prices for numbers appear only in the note under the country table. We didn’t place calls, send texts, request or rent a number, register for A2P 10DLC or go through checkout, so this page says nothing about call quality or how the dialers perform.

The per-call costs, monthly totals and multiples are our arithmetic from Twilio’s call rates and the number prices Close showed, and the per-call rounding is our reading of Close’s help. The totals leave out taxes, carrier fees, A2P 10DLC fees, texts and inbound calls. Three tests shape the verdict: the monthly total for your team size, call volume and country, seats and usage together; whether the plan you’d buy has the outbound features you’ll use; and whether your team calls enough to drop a separate dialer. Whether a Close link earns us money (the note next to each Close button says) doesn’t enter into them.

FAQ

Does Close have a free plan?

No. Close’s pricing page lists only paid plans, starting with Solo at $9 per user a month billed annually; the 14-day trial is the only free way in.

Is Close’s calling really about $0.02 a minute?

For US and Canadian numbers, roughly: Twilio’s list rate is $0.014 a minute and Close rounds each call up to the next minute and cent, so a call under a minute costs $0.02 and a two-minute call $0.03. A call of up to a minute costs $0.04 to a UK mobile and $0.08 to an Australian mobile. Each number adds a monthly fee on top: Close’s Add Number dialog showed $1.15 for the US and Canada, $2.50 for the UK and $8.25 for Australia (September 29, 2026).

Is there a Close discount for larger teams or annual billing?

Close’s billing help offers “qualified discounts” to teams with 10 or more seats that commit for 12 months or more, but it doesn’t publish the rate; it asks you to contact its Success team ([email protected]) to see what your team qualifies for. Below the plan cards, the pricing page also offers custom pricing, starting with a demo, to teams that are growing fast or have more complex sales needs, and neither page lists a promo code. For what annual billing takes off each plan, see the per-user plan table.

Do Close’s prices include VAT or GST?

No. Close’s terms say fees exclude taxes including VAT and GST, and you add VAT details under Settings > Payment. The pricing page shows US dollar prices only; whether Close bills in other currencies isn’t published.

Can I call from the phone number I already have?

For outbound calls, yes: add it as an External number and prospects see it as your caller ID, but it can’t take calls or texts in Close and you still pay Close’s calling usage. A BYOC number can also receive calls through forwarding, though Close warns you might be charged twice for incoming calls, depending on your provider.

Sources

1. Pricing | Close CRM (plan prices, AI credits, plan comparison table, usage note, add-ons, trial, FAQ) — Close, accessed October 2, 2026
2. Variable Usage Costs (Calling, SMS, Phone Numbers, AI Tools) — Close Help Center, accessed October 2, 2026
3. Managing your Usage balance — Close Help Center, accessed October 2, 2026
4. AI Credits — Close Help Center, accessed October 2, 2026
5. Plans and Billing — Close Help Center, accessed October 2, 2026
6. Calling Setup — Close Help Center, accessed October 2, 2026
7. Regulatory Bundles — Close Help Center, accessed October 2, 2026
8. Terms of Service from Close CRM (updated October 31, 2025) — Close, accessed October 2, 2026
9. Programmable Voice Pricing in United States — Twilio, accessed October 2, 2026
10. Programmable Voice Pricing in Canada — Twilio, accessed October 2, 2026
11. Programmable Voice Pricing in United Kingdom — Twilio, accessed October 2, 2026
12. Programmable Voice Pricing in Australia — Twilio, accessed October 2, 2026
13. Voice prices (CSV) and number prices (CSV), linked from Twilio’s voice pricing pages — Twilio, accessed October 2, 2026
14. SMS Pricing in United States for Text Messaging (including carrier fees) — Twilio, accessed October 2, 2026
15. SMS Pricing in Canada for Text Messaging (including carrier fees) — Twilio, accessed October 2, 2026
16. SMS Pricing in United Kingdom for Text Messaging — Twilio, accessed October 2, 2026
17. SMS Pricing in Australia for Text Messaging — Twilio, accessed October 2, 2026
18. Pricing and Fees for A2P 10DLC Service — Twilio Help Center, accessed October 2, 2026
19. What are the possible call statuses, and what do they mean? — Twilio Help Center, accessed October 2, 2026
20. United Kingdom: Regulatory Guidelines — Twilio, accessed October 2, 2026
21. Australia: Regulatory Guidelines — Twilio, accessed October 2, 2026
22. Close app, Settings > Communication > Phone & Voicemail > New Number (Add Number dialog for the US, Canada, UK and Australia; notes and screenshots above) — our 14-day trial account, viewed by the site owner on September 29, 2026